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How We Protect Your Personal Data

At cr7sip login, your personal data belongs to you — we collect only what is necessary to run your account, process deposits via DANA, OVO, GoPay and QRIS…

Data collected only when neededDANA, OVO, GoPay & QRIS transaction privacyYour right to access or delete your dataRetention periods clearly statedContact us to request changes anytime
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cr7sip login How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Data Rights

If you want to view, correct, or remove personal data tied to your cr7sip login account, our privacy team is reachable through the channels below.

Live Chat Start a live chat session directly from your account dashboard, available 07:00–23:00 WIB daily, to submit a data access or deletion request and receive a written confirmation within one business day.
Email Support Send your privacy request to our dedicated inbox. Include your registered email and the nature of your request — data access, correction, or removal — and we will respond within 3 business days with a clear action plan.
Account Settings Some data updates, such as changing your registered phone number or preferred payment method between DANA, OVO, GoPay and QRIS, can be handled directly inside your account settings without contacting support at all.
DATA HANDLING PRACTICES

How We Handle Your Data Responsibly

We use a layered approach to keep your account data secure — from encrypted storage for payment records to session-token expiry after inactivity.

Encrypted Payment Records

All transaction data linked to DANA, OVO, GoPay or QRIS deposits and withdrawals is stored with AES-256 encryption. We do not expose raw payment credentials to any non-essential internal system or external partner.

Cookie Usage

We use first-party session cookies to keep you logged in and remember your account preferences. We do not use advertising cookies that track your behaviour on external sites. You can clear cookies from your browser settings at any time.

Account Security Measures

Your account is protected by hashed passwords and optional two-step verification sent to your registered phone number. Session tokens expire after 30 minutes of inactivity on mobile and 60 minutes on desktop to reduce unauthorised access risk.

Data Retention Periods

We retain transaction records for up to 5 years to meet financial record-keeping obligations where local law requires it. Personal profile data is deleted within 30 days of a confirmed account closure request submitted through live chat or email.

Who Can Access Your Data

Only authorised personnel in our account operations and compliance teams can view your personal data, and only when required to resolve a support case or process a withdrawal. All access is logged and reviewed periodically.

Requesting Data Changes

To update or remove any personal data — including your registered name, email, or linked payment method such as OVO or GoPay — contact support via live chat between 07:00–23:00 WIB or send an email request. We confirm every change in writing.

Frequently Asked Questions About Your Privacy

These are the questions we receive most often about how cr7sip login handles personal data. If your question is not answered here, our support team is available 07:00–23:00 WIB via live chat or email to help you directly.

We collect your name, email, phone number, and the payment method you register — DANA, OVO, GoPay or QRIS. We also record device identifiers and session logs to protect your account from unauthorised access. Nothing beyond what is operationally necessary.

We do not sell or rent your personal data. We may share limited information with payment processors like DANA or OVO solely to complete your transactions. Any third party we work with is contractually bound to protect your data under the same standards we apply.

Transaction records are kept for up to 5 years where local law requires it. If you close your account, personal profile data is deleted within 30 days of confirmation. Payment logs linked to QRIS or GoPay may be retained for the statutory period required by Indonesian financial regulations.

Yes. Contact our support team via live chat (07:00–23:00 WIB) or email with your registered account email and a data access request. We will compile and send you a summary of the personal data we hold within 3 business days.

Submit a deletion request through live chat or email, including your account email and a clear statement that you want your data removed. We will confirm receipt and complete the deletion within 30 days of account closure verification, subject to legal retention requirements.

All payment-linked records are encrypted using AES-256 storage. We do not retain full payment credentials; only the transaction reference and amount are logged. Raw wallet or QRIS credentials are never exposed to non-essential internal teams or external systems.

We use first-party session cookies that keep you logged in and remember your account settings. We do not use cross-site advertising cookies. You can clear or block cookies via your browser settings at any time, though this may affect your login session continuity.

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