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Your Rights and Our Legal Commitments

cr7sip login operates under a clear legal framework designed to protect your account, your data, and your transactions — whether you deposit via DANA, OVO, GoPay, or QRIS.

Jurisdiction-Aware PolicyDANA & OVO Transaction TermsAccount Data ProtectionGoPay & QRIS CoverageUser Rights Explained
cr7sip login Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us on Any Legal or Policy Question

If you need to raise a legal concern, request a data correction, or ask how a specific term applies to your account, our support team is available around the clock.

Live Chat Support Access live chat from your account dashboard 24 hours a day, seven days a week. Legal questions, policy clarifications, and account-access disputes are all handled through this channel with a two-hour acknowledgment target.
Email — [email protected] Send detailed legal requests or formal data-access queries to our dedicated legal email. We respond within one business day for straightforward queries and within three business days for complex account or policy reviews.
WhatsApp 08:00–22:00 WIB Our WhatsApp channel handles policy questions, terms clarifications, and account-related legal concerns between 08:00 and 22:00 WIB daily. Messages received outside these hours are queued and addressed when the channel reopens.
DATA & ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and personal data are managed under a strict internal policy that covers collection, storage, retention, and deletion.

Data Collection Scope

We collect only the information required to verify your identity and process transactions via DANA, OVO, GoPay, and QRIS. No unnecessary third-party data sharing occurs without your explicit written consent or a lawful legal obligation.

Cookie Policy

Our site uses functional cookies to maintain your login session and analytics cookies to measure page performance. You can adjust cookie preferences at any time through the Privacy Settings link in the footer of every page.

Account Security Measures

Every account is protected by two-factor authentication via SMS or authenticator app. We log all login attempts and flag unusual access patterns — such as a new device or IP — for a mandatory verification step before any withdrawal proceeds.

Data Retention Schedule

Transaction records are retained for seven years in line with applicable financial regulation. Account profile data is held for the duration of your active account plus two years after closure, then permanently deleted from our servers.

Your Right to Correction

You may request a correction to any inaccurate personal data held in your account by contacting us at [email protected]. We process verified correction requests within five business days and confirm completion by email.

Deletion Requests

You may ask us to delete your account data where local law permits. Submit a formal deletion request through live chat or email; we will confirm eligibility within 48 hours and complete verified deletions within 30 calendar days.

Answers to Your Legal Questions

Below are the questions we hear most often from Indonesian account holders about our legal terms, data practices, and account rights. If your question is not covered here, reach us via live chat or at [email protected] any time.

Your account is governed by our Terms of Service, Privacy Policy, and Payment Terms — all accessible from your account dashboard. These documents are updated with 14 days' email notice before any material change takes effect for your account.

Access to our services depends on local law. We apply jurisdiction-aware eligibility checks at account registration, and where local law permits, you can use all features including DANA, OVO, GoPay, and QRIS deposits and withdrawals.

Email [email protected] with the subject line 'Data Access Request' and your registered account email. We verify your identity within 24 hours and deliver a structured data export within five business days of verification.

Yes, where local law permits. Submit your deletion request via live chat or email. We confirm eligibility within 48 hours; once confirmed, account closure and data deletion are completed within 30 calendar days, with a written confirmation sent to you.

Disputes follow the three-step process in Section 4 of our Terms: informal resolution via support, then formal review by our compliance team, then binding arbitration if unresolved. Most transaction disputes involving QRIS or GoPay are resolved within three business days.

We use functional cookies for session management and analytics cookies for performance measurement. Open Privacy Settings in the site footer to review your current choices and opt out of non-essential cookies at any time without affecting your login session.

Transaction records are retained for seven years after each transaction date in line with applicable financial regulation. General profile data is held for two years post-closure, then permanently deleted. You receive written confirmation when deletion is complete.